Case Studies

Application Services in Idc model - Case study

Our customer from the Telecom space, realized their Business transformation strategies by leveraging Gadgeon’s Application Services through an India Development Centre (IDC) model of engagement

Executive Summary

Our customer  as part of their business strategy, were expanding their services & solutions by leveraging  aspects of IoT technology. As part of this growth strategy, they acquired multiple companies which resulted in having multiple customer and carrier-facing  applications, systems, and platforms. Management of these systems were a challenge with high cost, lower quality, and inability to enhance or release new features due to lack of technical skills etc. This in turn was resulting in higher number of on-field complaints,  negative customer experience,  and overall increase in customer churn.  They not only had to address these tactical challenges, but also to address development of new integrated service platform, which is critical for their strategic business transformation and growth plans. 

The Problem / Challenge

Customer was a MVNO service provider and as part of their business strategy, they were expanding their services & solutions by leveraging  aspects of IoT technology. As part of this growth strategy, they acquired multiple companies which resulted in having multiple customer and carrier-facing  applications, systems, and platforms.

Management of these systems were a challenge with high cost, lower quality, and inability to enhance or release new features due to lack of technical skills etc. This in turn was resulting in higher number of on-field complaints,  negative customer experience,  and overall increase in customer churn.

They not only had to address these tactical challenges, but also to address development of new integrated service platform, which is critical for their strategic business transformation and growth plans. 

Our Solution

Benefits and Value Delivered

 

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