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Case Studies

Call Center Integration with Healthcare Application

Cloud based Call Centre Implementation for HealthCare Solution



A healthcare solution provider wanted to integrate a virtual call centre, seamlessly into their workflow for operational scalability without compromising on customer experience. All aspects of alert handling during procedure application were carried out manually.

Outcome and Benefits Delivered

Solution Description

The Business Context and Challenges of the Customer

Business Context:


The Call Flow Diagram

Cloud based Call Centre  Work Flow for heathcare

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