Maintenance & Support

Maintenance & Support

Today Businesses are combining diverse Technologies such as the Internet of Things, cloud, social media, Big Data, and Analytics to create disruptive business models. Emergence of these new technologies has thrown up big opportunities as well challenges towards application maintenance and support services. Organizations have to continue maintain and support their existing application irrespective of all challenges such as changing business practices, changing user priorities, depleted budgets and shortage of technical talent. In order to meet these challenges and support your applications, you need a reliable partner like Gadgeon.  
Our best practices in application maintenance and support include us guiding our customers in following a phased Industry standard framework for Transition, Service stabilization, Service delivery, and Continuous optimization. 

We have the knowledge and competencies to ensure that the customer applications are running efficiently at all times, irrespective the particular business demand. We understood and recognized that Application Maintenance is a significant element in achieving productivity and streamlining of business processes. Our application maintenance and support services cater to the following:

Application Re-Engineering

Our application re-engineering services help our customers to develop, re-platform, and integrate applications with agility and faster. Legacy applications are an asset to any organization, but at the same time, is a challenge to maintain. Our application re-engineering services help our customers transform legacy applications through multiple approaches making them relevant to the current technological environments along with retention of their value. We provide a wide range of application maintenance and support services for Business startups, ISVs, and Enterprises, helping them to achieve efficiency, transparency, flexibility, speed-to-market and cost savings.

Application Support & Maintenance

Application maintenance and support services include problem detection and resolution at 2nd level; root cause analysis and application modifications, bug-fixing, testing and updating the documentation at 3rd and 4th level. Also in scope are application expansion, modification and or extension of functionality, debugging and creation of supporting applications.

The maintenance and support services include application transition through a structured process and the performing the maintenance and support activities with quality and service level agreements.

Application Migration and Integration

By migrating legacy applications to the cloud, you will have the scalability, flexibility, and computational power offered by Cloud computing. We support migrating your cloud application among cloud vendors or configuring for a multi-provider cloud infrastructure.  We accelerate your business productivity and efficiency with an entire suite of on-premises to cloud or cloud to cloud integration services. Integrate processes, databases, and network resources to enable data flow and transactions across different systems.

Gadgeon’s Application maintenance and support services follows an industry standard (ITIL) framework with phased stages for transition, stabilization, and services delivery. These phases are powered and supported by our exhaustive program management and service enablers to ensure risk free, continuous delivery of high quality services that consistently meet all service levels (SLAs) and at the same time provides business value contributions with structured innovation and continuous optimizations and improvements.

  • We invest time, effort and focus in ramping up a team that is well aligned with the Customer for sustained success
  • Technology talent, expertise, experience, and skills are onboarded that fills the gaps, complement, and augment
  • People to people alignment is established so that both the teams will and can work as a high performing, coherent, and focused single team
  • Process alignment to ensure both team processes to work together and as well complement each other
  • Corporate culture alignment to ensure smooth team functioning and reduces cultural conflits, issues and challenges
  • Align business goals and objectives that creates and reiterates an environment of ownership, motivation and goal focused
  • We relentlessly focus in spotting and onboading the right talent with right attitude  for the engagement at speed
  • Our new talent rampup process focuses on aligning the new team members quickly so that they become productive in the shortest period of time 
  • Our human resource and people practices ensures very high people satisfaction resulting in best talent retention rates in the industry and region
  • We have tie up and partnership programs with top educational institutes in the country for talent nurturing and making the students industry ready   
  • We have an elaborate transition process at the beginning of the engagement with the customer that leverages industry best practices and frameworks like ITIL for knowledge acquisition and transfer from Customer’s Subject matter experts
  • Acquired knowledge is maintained in a comprehensive Knowledge Management repository 
  • Every team member will leverage the knowledge base in their day to day work
  • The knowledge base is updated regularily and plays a key role in continued high quality service
  • Acts as a rampup mechanism for newer team members not only from Gadgeon, but also from client side
  • We ensure that we establish a multi-level governance framework and structure defined at the beginning of the engagement for visibility of all engagement activities
  • Lowest level of governance and communication is at engineer to engineer level with almost real-time frequency – hourly, daily, and weekly 
  • Second level typically involve the project / program / scrum level where managers and senior team members interact at defined frequency addressing all governance aspects – status, issues, dependencies, changes so on.
  • At the highest level of governance will be at the executive sponsors of both sides. The main focus will mainly on setting vision, high level objectives, planning, review of progress, and resolution and decision of contractual and investment related topics
  • The multi-level governance model reduces operational risks, and enhances trust & confidence in the remote team 
  • We are commited and will have a proven charter for optimization and Innovation with year on year improvement targets defined 
  • These objectives and performance will be governed using our multi-level governance process
  • The focus is to future proof client’s business and support systems
  • We continuously look for tasks that are reductant or can be automated to save cost and improve efficiency
  • We focus on building tools for leveraging self-service options and reuse
  • Delivers significant cost savings and efficiency improvement over a period time
  • We are commited to be professional in all our dealings 
  • Our work culture is based on the philosophy of easy to work with, positive attitude, and value focus
  • We approach customer needs with agility and flexibility
  • Our ‘can do’ attitude and partnership mindset are most appreciated by our clients consistently
  • DevOps culture and leveraging of tools for agility and speed
  • Leverage Continuous integration and Continuous delivery for high quality and speed to market
  • Ability to deliver and manage changes becomes easy and smooth
  • Brings the business value focus very effectively at every phases of the engagement

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