We ensure your applications are always up-
to-date, optimized, and secure, allowing you
to focus on innovation and business growth.
Successful Service transition and effective knowledge transfer are critical for maintaining the functionality and continuity of applications. Gadgeon ensures a seamless transition process that guarantees minimal disruption to your business operations and enables Gadgeon team to quickly get up to speed. Our application transition & knowledge transfer process include:
All technical, operational, and business documentation related to the sets of application is transferred to Gadgeon team. This could include system architecture, codebase details, integration points, data flow, and user guides.
We will schedule detailed training sessions to our teams by your subject matter experts, to ensure they are well-versed with the application's design, functionality, and operational processes. As part of the knowledge transfer process, Gadgeon team will shadow Customer team to observe and learn. This will be followed by reverse shadowing by the Customer team, while Gadgeon Team performs the tasks.The understanding and learning are documented as system appreciation document (SAD), which is reviewed and approved for baselining by the customer team.
Tailoring of Gadgeon's development & support process to suit that of the customer for ensuring smooth execution of the maintenance services including management of SLAs, escalations, and governance. All required infrastructure setup and configuration for connectivity, help desk, ticketing system, access to servers & applications etc. are completed and tested.
Following the knowledge transfer, Gadgeon will deliver the maintenance services as per the agreed scope and service levels on an ongoing basis. All System Appreciation Documents are reviewed by customer SMEs to ensure the adequacy and retention of knowledge transferred.
To ensure transparency and reliability, Gadgeon offers Service Level Agreements (SLAs) that define the exact service quality, performance expectations, and timelines for response and resolution. Our SLAs are customized to fit the criticality of your application and business requirements. Key components of our SLAs include:
Clear timelines for acknowledging support requests or incidents.
Guaranteed response times for fixing issues, depending on the severity and priority.
We ensure that your application operates with minimal downtime, setting uptime targets and actively monitoring systems.
In case of critical issues, we have a well-defined escalation process to ensure that senior-level support is available when needed.
We understand that maintaining an application is an ongoing process that evolves as technology, business needs, and user expectations change. At Gadgeon, we provide different types of maintenance services designed to keep your application secure, reliable, and future-ready.
Our corrective maintenance services focus on identifying and fixing issues quickly to restore the system's normal functionality. This includes bug fixes, error handling, and correction hotfixes and patch management for rapid issue resolution.
Our adaptive maintenance services allow you to incorporate necessary changes to support new platforms, devices, or external systems. This type of maintenance includes Integration of new technologies or platforms, updating third-party libraries or dependencies, adapting the application to comply with new regulatory requirements or business processes.
Perfective maintenance focuses on improving the application's functionality, performance, and user experience over time.
Preventive maintenance aims to identify and eliminate potential issues before they occur. Gadgeon conducts regular assessments, reviews, and system health checks to ensure the long-term stability of your applications. This includes code refactoring to improve maintainability and efficiency, regular security assessments to identify and resolve vulnerabilities, performance tuning to ensure optimal resource utilization.
Gadgeon's Proactive Monitoring and Support services provide continuous oversight of your applications to identify and resolve issues before they affect users or business operations. Our proactive approach includes:
Continuous monitoring of key application metrics such as system health, server uptime, response times, and database performance.
Immediate alerts when any anomalies are detected, allowing us to respond and resolve issues quickly.
Regular reviews of application performance to identify potential bottlenecks and areas for improvement.
Gadgeon's release management services ensure that updates, patches, and new features are deployed smoothly and without disruption to your business. Our services include:
Managing and tracking all updates, patches, and new releases.
Ensuring that new features or updates do not break existing functionality through automated regression testing.
Deploying new releases without downtime or negative impacts on end users, ensuring a seamless user experience.
Timely deployment of security patches to safeguard against vulnerabilities.
Security is a critical component of application maintenance especially as new vulnerabilities emerge regularly. Gadgeon helps ensure that your application remains secure and compliant by providing:
Routine security assessments to identify vulnerabilities and implement fixes.
Keeping your application in line with necessary compliance standards such as GDPR, HIPAA, PCI-DSS, and other industry-specific regulations.
Implementation of data protection measures to prevent unauthorized access and ensure secure transactions.
Gadgeon's proactive and preventive maintenance approach helps reduce unnecessary operational costs. By identifying performance inefficiencies and security risks early, we help businesses avoid costly downtime and system failures. Our focus on optimizing application performance also minimizes the need for expensive infrastructure upgrades.
Regular monitoring and quick issue resolution ensure that your application remains available and functional with minimal disruption to business operations.
Our continuous optimization and performance tuning keep your application responsive and scalable, even as user demands grow.
By staying ahead of security threats and applying timely patches, we protect your application from vulnerabilities and data breaches.
Gadgeon helps you stay compliant with industry regulations, ensuring that your application meets legal and security requirements.
By preventing issues before they arise and optimizing performance, Gadgeon helps you save on long-term operational costs.
Ensure availability, performance, and reliability of your applications with
Gadgeon's proactive maintenance and support. Let us keep your systems updated,
secure, and efficient always!
Frequently used for maintaining enterprise-level applications.
Widely used for scripting, automation, and building support tools to troubleshoot and resolve issues efficiently.
Essential for maintaining and enhancing web applications, particularly in updating user interfaces and handling client-side bugs.
Used for database management, allowing for queries, updates, and optimization of database systems as part of maintenance activities.
Applied for maintaining embedded applications and legacy systems that require consistent updates and support.
A key tool for managing and tracking application support issues, handling bug reports, and assigning tasks for resolution.
A platform for IT service management (ITSM), enabling tracking of support requests and ensuring timely issue resolution.
Used for monitoring application health, system availability, and performance.
A tool for real-time monitoring, searching, and analyzing machine data from applications to resolve performance bottlenecks.
A configuration management tool that automates routine maintenance tasks like patching, deployments, and configuration updates.
It helps in automating infrastructure management, ensuring consistent environments for application support.
Critical for tracking changes in application code during bug fixing and updates, ensuring a reliable version history for rollback if needed.
A repository tool used for collaborative development, facilitating the review and management of code changes in maintenance tasks.
Helps in monitoring and debugging performance issues in applications, providing deep insights into both frontend and backend.
A cloud-based log management tool that collects and analyzes log data, facilitating fast resolution of support issues.
Implement real-time monitoring of applications to identify and resolve issues before they affect users. Use automated alerts to detect anomalies and performance degradation.
Keep applications secure and performant by applying patches regularly and ensuring that all dependencies are up-to-date.
When issues arise, conduct thorough RCA to prevent similar problems from occurring in the future. Document these processes to build a knowledge base.
Use automated test suites to ensure that bug fixes and updates don't introduce new issues. Continuous testing ensures that the application remains stable post-maintenance.
Ensure clear communication with clients regarding the status of maintenance activities, expected downtimes, and resolution timelines.
Maintain detailed documentation and knowledge bases to streamline troubleshooting, ensuring that common issues are quickly resolved.
Adhere to defined SLAs, ensuring timely resolution of issues and consistent communication with stakeholders.
We provide proactive support that minimizes downtime, optimizes performance,
and protects your systems from threats.
