The Need
Our client was facing challenges in the real time monitoring and connectivity of their fleets of EV charging operation. The customer wanted to address the very poor customer experience and satisfaction of their existing platform by addressing its major limitations and by adding new features.
The existing system had multiple limitations such as non-availability of real-time status, ability to locate and reserve nearest available charging points, higher cost of maintenance of charging units, lack of integration with enterprise systems like Payment gateway, ERP, CRM, etc. for a smoother operation.
Impacts Delivered
- Delivered operational efficiency improvements of over 35% within 6 months
- Remote maintenance (minor software error ratification and firmware upgrades) significantly enhanced the availability of charging units for end-customers and enhancing EV driver satisfaction.
- Enabled central management of the entire operations with real-time monitoring, reduced cost of operations, and enabling of prioritized charging
- Self-service capability was enhanced through the service portal, improving customer experience and satisfaction.
Our Solution
- Connected charging station with the back-office using an Open Standard Protocol – OCPP 1.6
- Leveraging location data of the vehicle and the real-time charging station availability status, generated alerts via a mobile application
- A web portal is created that allowed multi-level access – both internal as well external.
- Integration of payment solutions streamlined the billing operations
- Cloud services were built using Microservices architecture which provides the isolation between different services
- Integrated the charging station to the back-office using with Open Standard Protocol – OCPP 1.6
- The data lake helped the Customers with the flexibility of accessing the information without much hustle.
- The multi-level web portal provided seamless experience to fleet owners for the real time monitoring
- A secure payment gateway integration for the multi directional transactions
- The integration of the charging station to the cloud helped to provide the cost of charging and thus enabling reimbursement of billing to fleet owners
Tools & Technologies
- Cloud services were built using Microservices architecture
- Connectivity through Open Standard Protocol – OCPP 1.6
- JSON over MQTT is used to collect the real time information of the fleets
- APIs for integration to external requirements
System Architecture
