Telecom

Network Management and Monitoring Solution Development

• IoT solutions for remote monitoring of network infrastructure & assets.
• Security monitoring.
• Management of devices.
• Predictive maintenance of assets.

Customer Experience Management Solutions

• AI-powered solutions for managing customer interactions, including chatbots and virtual assistants.
• AI-driven customer support systems.
• Our Gen-AI services enhance customer experiences with intelligent chatbots along with personalized services.
• AI powered solutions to optimize network performance through predictive analytics with actionable insights from vast streams of data.

Application Maintenance Services

• Bug Fixes and Issue Resolution.
• Feature enhancements, fixing of regulatory compliance gaps and data related risks.
• Performance Optimization.
• Security Patching and Updates.
• Documentation and Knowledge Management.
• Continuous Improvement and Innovation.

Application Modernization

• Code Refactoring & Redesign.
• Migrate the legacy application to new platforms, including cloud environments.
• Validate the re-engineered application to ensure it meets all business and technical requirements.
• Ongoing Support & Maintenance of the modernized applications.

Predictive Analytics for Subscriber Behavior

• AI/ML powered analysis of subscriber data to identify patterns & trends in customer behavior.
• Enable data-driven decision making to optimize marketing campaigns.
• Personalized services to customers.
• Transformation of telecom operations.

Predictive Analytics for Asset Management

• Enable real-time monitoring, analysis, troubleshooting and predictive maintenance of network assets like routers, switches, servers, and communication links.

Business Process Automation

• Automation of routine process tasks such as billing, customer onboarding, service provisioning, network configuration, IT support, and Sales.
• Business Process Management (BPM) Automation using tools like Camunda.
• IT Service Management (ITSM) Automation using tools like ServiceNow, BMC Remedy, etc.
• Custom Workflow Automation.
• Integration of BPA solutions with existing enterprise systems - ERP, CRM, HRM, and other core business applications.
• Analytics and reporting Automation.